Unfortunate Five: Mistakes that Send Resumes to the Reject Pile

I have the good fortune to be closely associated with an experienced hiring manager. I recently persuaded him to record some cogent observations about resumes that don’t work, and why. Henry Troup is a software development manager for an international company that delivers cloud services for business.
Resume rejection
Recently, I’ve been building up my team, and that requires reading resumes. Some have stuck in my mind, even as they went into the reject pile.

(1) The resume where the first technical term was “Protel”.
Protel was one of Nortel’s in-house languages. I’m hiring C# programmers, and C# isn’t that different from Protel. But, what I got from that resume was “I want to go back to Nortel.” Sorry, the job – and the company – are gone, you need to get over it. I’m not that interested in helping with your grieving process.

(2) The resume with varying fonts, misaligned bullets and a claim of expertise in Microsoft Office.
If you actually have expertise in Office, then this resume says you don’t care. Or, you don’t have the expertise, and this resume says you’re trying to con me. Either way, resume rejected in seconds. If you didn’t claim Office expertise, that bad format would still count against you, but it might not be an instant rejection.

(3) The student resume that claimed to have helped “other’s” with their writing.
I pity those who got help from someone who can’t use the apostrophe, yet has an ego big enough to offer to help you write English. Every resume guide recommends getting a friend or two to proofread your resume. Take the advice!

(4) The resume for a software job that said “Objective: hardware developer”.
This one I didn’t actually get to reject, as someone else had made the choice already to interview that person. It went as poorly as I had expected.

(5) The resume of a team lead that I read through and said to myself “but what did you do?”
The resume was a list of tasks, along the lines, and at the level of “Checked in code”. It’s likely that there were good achievements behind this; but as a manager, I can’t use a team lead who can’t communicate what was important about the last five years of their employment.
Henry 

As well as ensuring you meet the qualifications for a job, doesn’t it make sense to know your customer, prepare carefully, and get proofread before submitting your resume?

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Who’s Afraid of the Big, Bad Three? Setting a Fair Price for Your Work

Do you know the true value of your work – but fall down hard when asked to put a price on it?  Elizabeth Creith unmasks the “big, bad three” that trip us up - timely advice for anyone facing a change in work circumstances.

Unmasking the Big, Bad Three
Setting a price for your work can be the hardest part of a startup. In the art business I encountered three bad arguments that get in the way of any entrepreneur setting a price. Whether you sell pottery or technical writing or human resources tools, I believe they’re worth knowing, so you can avoid them.

Some arguments are applied by the buyer, but often, I’m sad to say, these arguments have been internalized by the seller. When this happens, business failure is a certainty. Nevertheless, many of the entrepreneurs I knew in the art world continued to offer their work at a loss – sometimes a substantial loss – funding it with money from other work and complaining bitterly about how art doesn’t pay.

The three big, bad arguments you absolutely must NOT consider when setting your prices are:

1) “I can’t charge for my time.”
2) “People will get it cheaper somewhere else.”
3) “It’s okay to be underpaid, because I enjoy the work.”

Let me answer these arguments individually.

Time=Time + Skill
1. You can too charge for your time. That is precisely what most people in this country are paid for. That’s what minimum wage is, and what a lawyer’s hourly fee covers. But there’s more involved than just your time – there is also your skill. You’re being paid not only for the hour it took to make the pot or the painting, or the spreadsheet or the blog post, but also because you can do something that someone else cannot do.

Don’t Race to the Bottom
2. Will people get it cheaper somewhere else? Only if the “it” you’re offering is actually available somewhere for less. Many people didn’t buy my ceramic buttons because they didn’t like the price tag; but many did buy them because they liked them and couldn’t get them anywhere else.

Qualities such as expertise in a particular field, timely delivery, ease of communication, flexibility, versatility, connection, individual style and even proximity are all subsidiary to the actual work offered. They also add value. Recognize the features that make your work distinctive and learn to present them clearly.

The other half of the “somewhere cheaper” is knowing precisely what your market is, and who you’re competing with. I don’t care if a potential client can get an article on dog food written for $8 by someone on a bidding site. That’s not my market. I don’t race to the bottom.

Kick Over the Tripod of Doubt
3. The “I enjoy it, so I don’t need to get paid well for it” argument makes me want to beat my head on the wall. It’s purely emotional and therefore hard to counter. It plays on guilt that says you don’t deserve decent money for your work because you’re being paid in enjoyment. Newsflash! “Loving your work” does not translate automatically to “working for love”. (The corollary – that cleaning the catbox, say, should pay huge money – is never mentioned. In more relevant terms, sweatshops would be top-paying jobs if this principle were evenly applied.)

As individual entrepreneurs, our work and our personhood can become so deeply entangled that we take economic arguments personally. When someone objects to a price, we sometimes feel doubt about whether our price is appropriate. These three arguments form the tripod of doubt. Kick over the tripod, and you’re free to set a price based on your particular skills and the resources you need to live. The people who want to buy will come. They did for me.
Elizabeth 

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The Mikado and Breaking Down the Zeroth Wall


You may have heard of the “four walls” that form the boundaries in theatre. Three walls form the backdrop of the set. The fourth wall is the invisible wall between the players and the audience, and a scene that violates this by having an actor speak to the audience is said to “break the fourth wall”.

I submit that before these four walls is the “zeroth* wall”, a virtual wall that stands between us and something we really want to do or accomplish, whether it is theatre, creating a new product –  or making a significant career transition. The wall is a mixture of inner and outer voices – critical voices from our childhood, fear, misconceptions – drawn from childhood, or from the experiences of last week.

The zeroth wall is like the Alice’s mirror. The wall is everything that *might* happen in every conceivable universe. Behind the wall, on this side, is our comfort zone. In front of the wall is everything that *will* happen, if only we have the insight and the courage to step through.

I mention insight because we cannot always see that we’re experiencing this kind of wall, because the experience is too personal, too internalized. That’s where friends, family and faith can be tremendous assets.

Running Into the Zeroth Wall
For the past eight months, I have been involved as an alto the chorus in the Ottawa Savoy Society’s production of The Mikado, my first real venture into theatre. I LOVE Gilbert and Sullivan, and especially The Mikado. Even before our start date in September, and right up to our very successful four-day run in April, I ran into that zeroth wall repeatedly.

The first argument generated by the zeroth wall was perfectly concrete. I couldn’t participate in The Mikado because I was waiting for neurosurgery Continue reading

Posted in Advice for Independents, Career change, Life, Uncategorized, Work Search/Job Search | Tagged , , , | 8 Comments